Optimising the customer journey, from click to conversion

The CMO's guide to:
Conversion Optimisation

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Essential info

The basics

  • The premier South West performance marketing community event
  • An intimate half-day experience, packed with talks, panels, and networking
  • Focused talks on how to achieve better performing digital acquisition campaigns, from Google, VWO, Microsoft, and Pinterest.

Agenda

9:00 Coffee and arrivals

9:25 Welcome

9:40 How emotion Drives CRO (and what to do about it). Rob Harrison-Plastow, CEO Source Nine

10:00 Closing the conversion gap: How to stop your website being a revolving door. Joe Johnston, HEad of Conversion Launch

10:20 Full journey optimisation – is it possible or just wishful thinking? Panel with Weird Fish and Launch

10:40 AI meets behavioural analytics. Ahmed Osman, Senior Software Engineer, Microsoft

11:00 Stop Playing Half the Game in Performance Marketing. Jan Marks, Director of Europe & Latin America, VWO

10:25 Drive your audience from discovery to decision to decision to do on Pinterest. Marija Cepulyte, Senior Client Partner, Agency and Activation, Pinterest

11:50 Predictions for 2024 trends in approaches to customer journey optimisation. Panel featuring all the experts

12:10 Finish, networking until 2:00pm

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Featuring speakers from...

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VWO logo
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Want to convert your visitors into engaged, happy customers?

Our third “CMO’s Guide to...” event is on Wednesday 17 April 2024.

This time it’s all about converting customers – helping you improve the whole digital customer acquisition journey, from first impression to conversion.

Our talks will cover:

  • How to build a unique customer acquisition strategy by reaching your audience at every stage of their planning journey
  • How to use behavioural analytics and AI to better understand your users and their website journey
  • How to maximise the ROI of your online campaigns by optimising the entire online experience along your customer’s journey.

So come to our event and learn how to make your customer journey work harder from the experts, including from the world’s leading A/B testing platform, VWO.

To top it off, all ticket sales go to Bristol Mind.

What to expect

We know your time is precious, so we pack a lot in to make it worth the trip from the office! At this Launch event, you can expect…

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Great speakers, great insights, great venue and the caramel Freddos were the cherry on the cake. Thank you so much for this super welcoming and genuinely insightful event!
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Confirmed speakers

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Jan Marks, Director Europe and Latin America for VWO
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Jan Marks

Director Europe & Latin America, VWO

Jan Marks has always been troubled by the fact that more than 95% of visitors to digital channels leave without converting into customers. To tackle this issue, he has helped VWO’s customers to design and run highly successful Conversion Rate Optimisation (CRO) programs for businesses of all types and sizes. 

Talk outline: Dive into the world of full-scale performance marketing and learn how to maximize the ROI of your online campaigns by optimizing the entire online experience along your customer’s journey.  

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Marija Cepulyte from Pinterest

Marija Cepulyte

Senior Client Partner, Agency & Activation

Marija Cepulyte has 12 years of digital marketing and advertising strategy experience, as well as a BSc in Marketing Management and a Global MBA. Having studied and worked across the UK, Singapore and China, she is currently based in Dublin, Ireland, where she represents Pinterest as a Senior Partner Manager to agencies in the UK. Additionally, Marija runs digital marketing consulting and presentation training through marija.consulting.

Talk outline: Marija will guide us through the user journey on Pinterest, and delve into how reaching the user at each stage of the funnel has the strongest impact.

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Rob Harrison-Plastow

Rob Harrison-Plastow

CEO, Source Nine Insights

Founder of Source Nine Insights, Rob specialises in in-depth customer research which turns emotional intelligence into competitive advantage. Having spent over a decade in academia understanding how people learn and change, Rob now helps brands and campaigners across the UK to develop deeply human marketing communications which shift behaviours.

Talk outline:  Why do people really buy from you? What’s really driving customer behaviour across your ads and online store? In his presentation, Rob shares a framework for understanding the emotional ‘Jobs To Be Done’ across the purchase journey, which, when completed, drive conversions and LTV.

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Ahmed Osman, Senior Software Engineer, Microsoft

Ahmed Osman

Senior Software Engineer, Microsoft

Ahmed is a senior software engineer at Microsoft, with 8+ years of experience in search, data engineering and analytics. He leads the Clarity growth team, responsible for building integrations with other popular tools and platforms, such as Google Analytics, WordPress, Zapier, Wix, and more, to make Clarity more accessible.

Talk outline: Your success depends on understanding your users and their website journey. What are the challenges and the opportunities on your website? How can you optimise your website to increase conversions? In this talk, Ahmed will dig into behavioral analytics and their AI-integrated future. Learn how ChatGPT will simplify how you do analytics and help you hit your goals faster. 

Joe Johnston

Head of Conversion at Launch

Joe Johnston is an experienced Conversion Rate Optimisation (CRO) consultant with over 10 years of experience in digital marketing. He is passionate about helping businesses and individuals achieve their growth potential.

In his current role as Conversion Director at Launch Online Ltd, Joe is responsible for helping clients improve their website performance, understand how their audience engages with their website, and get better results from their paid media investment.

Talk outline: How much time do you spend examining the hand-over between paid ads and landing page? These touchpoints have been treated as separate for too long, causing a widening ‘conversion gap’. Joe’s talk will highlight the pitfalls of a disjointed pre-click and post-click experience and explore how to audit your own experience, along with best practice examples.

Jaye Cowle

Managing Director at Launch

With over 20 years in the industry, Jaye has a deep understanding of marketing and how dramatically new technologies can affect your strategy. She’ll be guaranteed to brighten up your morning as our resident compère, making sure you get answers to your burning questions.

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Let's have a chat

Interested in learning more about how we can help you achieve your business goals with strategic digital marketing?

 

Get in touch with Steph, our Sales director:

 

Call her on 01392 325563 or email her at [email protected]

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Previous Events

Missed any of our previous livestreams? 

No matter – you can catch up on all our most recent ‘Learn with Launch’ webinars over on our YouTube channel, as well as learning about how we operate here at Launch.
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Conversion optimisation guide

Whether you’re totally new to conversion optimisation, or looking to scale an existing testing programme, our CRO ebook features all the principles and processes you need to make it a success. 

Download it free today to start getting your optimisation programme in order.

In this playbook section